RETURN POLICY

We want you to be delighted with your new purchase. If you need to make a return, we're here to help. Please review your item(s) upon delivery. Retain packaging if you are considering a return. If there is an issue with your order, contact us via email within three (3) days of receipt. If you receive a damaged, defective, or incorrect item, we’ll make it right.

info@lululafortune.com or 303 444 4641

If you’re not completely satisfied with your purchase, just contact us at the email address or phone number above to return or exchange eligible items, but please keep the following in mind during the return process:

  • Returns must be received in original condition within 30 days of receipt or date of purchase, whichever is later.

  • Shipping and delivery charges are non-refundable.

  • Returns are accepted by mail.

  • Your refund will be reduced by a restocking charge equal to 10% of the total purchase price on all items EXCEPT home decor items.

  • Returns with a receipt will be refunded in the same form as original payment was made.

  • Be sure to retain the original packaging materials, receipt, and all merchandise tags for returns.

  • Restocking fees will be waived at time of return in the exchange process for products of comparable value. Shipping and delivery charges are non-refundable. The refund will be a merchandise credit.

  • No exchanges can be made for natural variations in marble, stone or wood.

Proof of purchase is required for exchanges, credits, or refunds on eligible items, plus amount of tax paid according to applicable state law. For your convenience, we will accept the following as proof of purchase:

  • Original paper receipt

  • E-receipt

  • Original packing slip

  • Order number

Upon return, your item will be inspected, and exchanges, credits, or refunds will be issued for the purchase price. Tax will be refunded in accordance with applicable law. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage. We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer. Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it’s important that you keep and use the original packaging materials for any items you wish to return.

What can’t you return or exchange?

  • Gift cards.

  • Floor samples.

  • Items marked “as is”.

  • Custom and special-order items.